Personal information associate professor of organizational behavior and human resource management. Supplying a complete examination of the synergy between km and elearning, knowledge management and elearning begins by considering km practices, techniques, and methodologies in elearning. It involves the management both of external linkages and of knowledge flows within the enterprise, including methods and procedures for seeking external knowledge and for establishing closer relationships with other enterprises suppliers, competitors, customers or research. Surprisingly, few organizations seem to have a formal knowledge retention kr strategy or even a kr standard operating procedure sop. The goal of this book is to provide a comprehensive overview of knowledge management by examining its.
Knowledge management has formally been established for about 35 years. Internal and external pressures are placing demands on organizations that are. Jay liebowitz is the distinguished chair of applied business. Jay liebowitz harrisburg university of science and. Organizations that are embracing knowledge retention activities are gaining a competitive advantage. Business intelligence, competitive intelligence, and knowledge management recognizes synergies amo. Day concluding keynote lecture successes and failures of. Jay liebowitz is the distinguished hair of applied usiness and finance at harrisburg university of science and technology. Jay liebowitz the international institute for applied knowledge. A few methodologies have examined ways to measure return on knowledge, such as housel and bells knowledge valueadded kva methodology housel and bell, 2001. Even though organizations should have a knowledge retention policy as part of their overarching. The next generation of knowledge management the international. It has become invaluable for improving any organizations strategic decision making process. Knowledgemanagement workshop set for next month education.
Distinguished chair of applied business and finance harrisburg university of science and technology. This is a knowledge management book covering the theories, frameworks, models, tools, and supporting disciplines that are relevant to both the student and the practitioner. Chapter 5 explains methods to support and measure the effectiveness of knowledgeretention initiatives. Whether the government, aerospace, manufacturing, education, energy, utilities, and other sectors, the baby boomer effect is very real. Crc press is a premier publisher of scientific and technical work, reaching around the globe to collect. They present numerous applications, concepts, techniques, methodologies, issues, and trends related to collaboration and social networking in a knowledge management. Jay liebowitz as the baby boomer generation approaches retirement age, many organizations are facing the potential crisis of lost knowledge. Strategies and solutions, said surveys that he and other researchers have. Successes and failures of knowledge management jay. Jay liebowitz, university of maryland key topics covered organizational challenges km benefits and strategies.
Jay liebowitz is the distinguished chair of applied business and finance at harrisburg university of science and technology. This article aims is to examine knowledge retention as an advantage of. Knowledge is considered a valuable commodity, embedded in products and in the tacit knowledge of highly mobile individual employees. Jay liebowitz, orkand endowed chair in management and technology, university of maryland university college posted february 18, 2014 february 18, 2014 guest most everyone now has heard one of the hottest terms todaybig data.
Jul 28, 2008 apqc 2002 performed a consortium benchmarking study on retaining valuable knowledge and found the top six objectives for a knowledge retention study. Kr is a discipline concerned with the managerial initiatives focused on assessing and retaining the most critical knowledge within the firm, particularly when faced with the potential loss of employees, e. These chapters explain how knowledge capture, retention, transfer, and sharing can help enhance the elearning experience. With increasingly competitive environments and struggling economies, todays organizations are trying to stay afloat in rough waters. Chapter 5 explains methods to support and measure the effectiveness of knowledge retention initiatives. Knowledge retention should be a pressing concern for many organizations. Chapter 6 identifies the strategic goals, critical knowledge, costs and barriers of knowledge retention in a government agency. Knowledge retention strategies and solution jay liebowitz. Pdf knowledge retention within small and mediumsized. Knowledge management km represents a deliberate and systematic approach to cultivating and sharing an organizations knowledge base. Request pdf on aug 14, 2008, jay liebowitz and others published developing a knowledge retention framework find, read and cite all the research you need on researchgate. Apqc 2002 performed a consortium benchmarking study on retaining valuable knowledge and found the top six objectives for a knowledge retention study. Knowledge and the knowledgebased view 98 knowledge retention and loss 99 research model 101.
It is a critical part of an organizations fabric, and can be used to increase innovation, improve organizational internal and external effectiveness, build the. Knowledge management, learning, information technology. Jay liebowitz, one of the top knowledge management authorities in the world, brings together 15 articles by researchers and practitioners who are among the leaders in their fields. Jay liebowitz successes and failures of knowledge management highlights examples from across multiple industries, demonstrating where the practice has been implemented well. The knowledge map relates topics, people, documents, ideas, and links to external resources, in respective densities, in ways that allow individuals to find the knowledge they need quickly. Experts and retirees knowledge retention and transfer.
Knowledge retention captures critical knowledge before. The july 1, 2004, human capital goals set forth by kay coles james, director of the. Knowledge retention captures critical knowledge before baby. Knowledge retention helps agencies retain employees expertise.
These chapters explain how knowledge capture, retention, transfer, and sharing can help enhance the. Packed with case studies, this book assembles insights from some of the leading experts and organizations worldwide. Knowledge retention strategies and solutions db 1 71008 12. The goal of this book is to provide a comprehensive overview of knowledge management by examining its objectives, scope, strategy, best practices. He previously was the orkand endowed hair of management. Knowledge management km definitions john girard, ph.
Manjula ambur nasa langley research center april 2014. Successes and failures of knowledge management sciencedirect. The quick basics of knowledge management jay liebowitz knowledge management and public health. Therefore, it is imperative that organizations find ways to best leverage and retain that vital. Shepherd universitys office of continuing education will sponsor a knowledgemanagement workshop thursday, nov. Jay liebowitz harrisburg university of science and technology. Nasa langley knowledge strategy presentation to knowledge. Jay liebowitz, professor at johns hopkins universitys carey business school and author of knowledge retention.
Knowledge management in theory and practice kimiz dalkir. Successes and failures of knowledge management highlights examples from across multiple industries, demonstrating where the practice has been implemented welland not so wellso others can learn from these cases during their knowledge management journey. Liebowitz in his edited book, making cents out of knowledge management scarecrow press, 2008, shows case studies of organizations trying to measure knowledge management success. He was the first knowledge management officer at nasa goddard and is ranked one of the top 10 knowledge. Putting more rigor in knowledge management km education hub. Two forgotten elements of a knowledge management strategy. Jay liebowitz presents a oneday workshop on knowledge management. In october 2011, the international association for computer information systems named the jay liebowitz outstanding student research award for the best student research paper at the iacis annual conference. Jay liebowitz, harrisburg university of science and technology, usa. Build a knowledge map of the taxonomy and flow of knowledge in the organization in the targeted area. Train myself informally, using a manual or tutorial program. Knowledge retention captures critical knowledge before baby boomers walk away by vicki j. Knowledge retention helps agencies retain employees.
Organizational knowledge retention and knowledge loss. Home kmworld magazine digital editions pdf download kmworld. As baby boomers approach retirement age and the work patterns of younger workers constantly change, many organizations worldwide are experiencing a farreaching knowledge bleed. Jay liebowitz as the baby boomer generation approaches retirement age, many organizations are. Andreadis extending crossgenerational knowledge flow research in edge organizations jay liebowitz and emil ivanov knowledge retention trends and strategies for.
Jay liebowitz distinguished chair of applied business and finance. Written by one of the most sought after knowledge management experts, this easytoread, concise guide helps companies adopt proven retention strategies and techniques to capture and share knowledge which is otherwise at risk of. Jay liebowitz distinguished chair of applied business and finance harrisburg university of science and technology united states of america dr. Big data and business analytics helps you quickly grasp the trends and techniques of big data and business analytics to make your organization more competitive.
Tapping federal retirees by jay liebowitz responding to the knowledge and skills gap determining and closing knowledge and skills gaps are important steps toward meeting and strengthening an agencys mission and goals. Knowledge management deals with how best to leverage knowledge both internally and externally in organizations to improve decisionmaking and facilitate knowledge capture and sharing. He previously was the orkand endowed chair of management and technology in the graduate school at the university of maryland university college umuc. A read is counted each time someone views a publication summary such as the title, abstract, and list of authors, clicks on a figure, or views or downloads the fulltext. Liebowitz, kr survey, 69 respondents from 42 organizations.
Nasa langley knowledge strategy presentation to knowledge 2020. Knowledge managementintroductory thoughts 1 jay liebowitz chapter 2 knowledge and collaboration in multihub networks. Successes and failures of knowledge management 1st edition. Strategies and solutions supplies the answer in the form of strategic human capital management. Orchestration processes among clinical commissioning groups ccgs in the united kingdom 11 celine miani, markos zachariadis, eivor oborn, and michael barrett chapter 3 religious communities of practice and knowledge. According to a january 2009 institute for corporate productivity report on knowledge retention, in which more than 420 organizations responded, about 77 percent indicated they dont have an owner for kr initiatives, and about 68 percent said they have no. Knowledge, records and information strategies kris, biogen idec john koch, director for scientific information architecture, merck jay liebowitz, d. Knowledge management involves activities related to the capture, use and sharing of knowledge by the organisation. A research framework connecting the organizational knowledge retention kr cycle to kl is developed and an exploratory analysis is conducted using data from two case studies in the canadian federal public service. Many organizations have embraced the principles and applications of. Jay liebowitz presents a oneday workshop on knowledge.
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